FAQs

1. Do you personally make everything you sell?

Yes, I do. Every product sold through Soft Thorn Prints LLC is printed in my studio. I work from my own original designs, trusted 3D design collaborations, client-submitted files for custom projects, and properly licensed commercial files. Everything is produced legally and ethically, with care and attention to detail.

2. Can I request a custom design or engraving?

Yes. Custom projects and engraving are available. If you have an idea, please visit the Custom 3D Printing page to tell us what you would like made.

3. Are there limitations on what can be 3D printed?

Size can sometimes be a factor, but many larger items can be printed in sections and assembled after printing. I do not print items that are illegal, unsafe, or harmful, including firearms or regulated weapon components as I do not have an FFL.

If you have an idea in mind, I’m always happy to talk it through and help determine what’s possible.

4. Can I return an item?

Returns must be requested within 14 days of delivery. If an item is defective or materially different from its description, Soft Thorn Prints will provide a prepaid return label and issue a refund after the item is received and inspected. Other returns require approval, must be unused and in original condition, and may require the customer to pay return shipping. Custom or personalized items are non-refundable unless defective.

5. Do you offer a warranty?

Shipping damage must be reported within 48 hours of delivery with photographs of the packaging and product. Damage caused by misuse, improper handling, modification, normal wear, or accidental breakage is not covered. Other issues are reviewed case by case.

6. What quality control measures are in place?

Quality is personal to me. Every item is inspected after printing before it ships. If I see even a small flaw, I reprint it. My reputation is tied to every product that leaves the studio, and I take that seriously.